When a T-Mobile customer calls 911 in Dallas, the publication says that the phone will continuously dial 911 and the call center registers them as hang-ups.
The city confirmed that ghost calls from T-Mobile phones were flooding emergency lines at the time of the boy's death.
In a statement, Dallas Mayor Mike Rawlings appeared to place the blame on the phone company.
Alex was attending a funeral when she received a call from her son's babysitter, she told KTVT.
City Manager T.C. Broadnax said he has spoken with T-Mobile CEO John Legere personally, and Legere pledged to send his top engineers to Dallas Wednesday to look into the problem.
"It is outrageous that T-Mobile still has not resolved the ghost call issue that is putting Dallasites in danger by clogging our 911 system", Rawlings said.
She had tried CPR and told her: "I've called 911 three times".
Carey advised Dallas customers to resist the urge to hang up if put on hold, since it only intensifies the problem. In the meantime, he has advised citizens to not hang up and call if they are put on hold because calling multiple times makes the problem worse, since 911 dispatchers are required to return each hang-up call to verify if there is a legitimate emergency.
"I talked to Mrs. Alex on the phone this afternoon". At one point, they had 422 calls on hold. 911 call takers returned each call but couldn't reach the babysitter.
The city's goal is to answer 911 calls within 10 seconds.
"We are leaving no stone unturned and those executives will not leave Dallas until we have figured out" the issue, a spokesperson said. "That's all I want to know", Alex said.
"We will stay on this until it is fully resolved and everybody can rest comfortably that when they call 911 and they call for an emergency request for help, it will be addressed immediately", said David Carey, executive vice president for T-Mobile.
Alex, whose oldest child is aged 22, says she wants T-Mobile and Dallas city officials held responsible for the death of her baby boy, who she says was still breathing when she came home.
The boy's mother drove home and ended up rushing her son to the hospital, she said, finally getting him medical attention over an hour after the babysitter's first 911 call.
Tragically Brandon was pronounced dead at 7.48 p.m. on Saturday and police are understood to be waiting on an autopsy to confirm the cause of death.
"At the end of the day, I'm still going to be here hurt because he will not be here. That's all I want to know".