United CEO Oscar Munoz felt 'shame' to see passenger dragged off flight

Crystal Dao Pepper, the daughter of David Dao, spoke about her father's incident at a press conference on Thursday.

Demetrio went on to point out that they have two years to file a lawsuit, but promised it will not take that long to get to State court - while also mentioning that United CEO Oscar Munoz nor his people have reached out to them directly in the wake of the incident.

A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.

Demetrio said that the family is planning legal action against United, but that he and another attorney representing Dao are still doing their due diligence.

The incident has become a public-relations nightmare for United and led to the suspension of the three police officers, who work for the Chicago Department of Aviation, which is a city-run agency.

But Demetrio said neither Dao nor his family had heard from United. He said he believes Munoz was caught off guard when asked if Dao did anything wrong to warrant being dragged off the plane, noting he hesitated before saying no.

The chair of the Congressional Asian Pacific American Caucus called on the Trump administration to launch an investigation into the violent removal of a passenger from a United Airlines flight Sunday. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication. Munoz says law enforcement won't be involved in removing passengers in the future. "How we treat our customers is going to be highly visible", he explained.

The airline had sought volunteers to take another flight so four United employees could get to Louisville to crew another plane on Monday.

This is an upsetting event to all of us here at United.

"What happened to my dad should never have happened to any human being, regardless of the circumstance".

While this bill itself isn't an official lawsuit filing, it's the first step towards Dao's determination regarding one.

"United is looking at a legal claim, but they're also looking at a huge public relations and business problem", said Justin Green, a partner at the law firm Kreindler & Kreindler in NY who represents airline passengers.

They're also seeking cockpit voice recordings, incident reports and other materials.

A United spokesperson told CNN affiliate WBBM, "All customers on flight 3411 from Sunday, April 9 are receiving compensation for the cost of their tickets". "Someone's got to", the lawyer said. They have sometimes refused airlines' requests to board planes, said spokesman and police officer Rob Pedregon.

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