The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the No. 3 USA carrier by passenger traffic and an end to the practice of overbooking flights. Sounds like a good idea considering it was poor planning on the company's part that led to the situation to begin with.
In the future, law enforcement will not be involved in removing a 'booked, paid, seated passenger, ' Mr Munoz said. "We can't do that".
An online petition calling for Mr Munoz to step down as CEO had more than 40,000 signatures on Wednesday morning.
United was trying to find seats for four employees, meaning it wanted four passengers to leave the plane. Dao is scheduled to hold a press conference on Thursday, his legal team said. Now, the LA Times is reporting that another man, who'd purchased a full-fare first class ticket and was sitting is his seat on a United Flight, was threatened with handcuffs if he did't give up his seat for a "higher-priority" traveler.
Like you, I continue to be disturbed by what happened on this flight and I deeply apologise to the customer forcibly removed and to all the customers aboard.
"No one should be treated that way", said Munoz when asked if he thought Dao was at all at fault. Munoz initially called Dao "disruptive and belligerent".
A 69-year-old passenger who did not want to give up his seat wound up being dragged off the plane by security officers. His attorneys announced earlier this week that he was receiving treatment for his injuries at a Chicago hospital.
Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Kentucky. One Chicago Aviation security officer involved is now on paid leave. "This can never - will never - happen again".
Munoz said United will be reviewing all its policies, including the use of law enforcement boarding a plane.
Chicago Aviation Commissioner Ginger Evans will also speak.
The forceful removal of a passenger has seen the airline slammed from all directions.